Questions & Answers
General Questions
Can I test with you?
Try out what you like – on our test track. We have set up various trampolines and go-karts in all sizes, which you can test drive in our yard. Discover the quality and feel the differences.
Do you also have accessories and spare parts?
If you are unsure about the right accessories or have questions about spare parts, do not hesitate to call us directly or send us an email or WhatsApp message.
Can I buy online and pick up in store?
Yes, you can pick up your goods directly from our exhibition in Fröndenberg.
Please arrange an appointment with us by phone in advance, so we can advise you directly and discuss everything with you.
I'm having problems and questions, how can I reach you?
We are here for you and will do our utmost to prevent problems from arising in the first place. However, should a problem or question arise, you can reach us via our usual contact channels.
Where can I find the invoice?
The invoice will be sent to you either via email after the goods have been dispatched or it will be included with the goods in the box.
Will I receive an order confirmation after my purchase?
After placing an order with us, you should receive an order confirmation via email in a timely manner. If this does not happen, please feel free to contact us directly.
Questions about our products
How much air does a tire like that need?
The correct bar or psi value is printed on the side of the tire. However, this should be 1.5 bar or 21.5 psi. Please check the tire pressure regularly and do not overinflate the tire, as this can cause damage to the plastic rim.
Can I tighten the chain myself?
But of course, this is relatively simple and can be done without problems. Just consult the manual and follow the steps. If you still can't proceed, please feel free to contact us at any time.
What do BFR and BFR-3 stand for?
BFR stands for (Brake, Free, Reverse). So, braking, freewheeling, reversing. The 3 stands for the 3 gears of the go-kart. The BFR variants without a 3 only have one gear, which is like riding a BFR-3 in 2nd gear.
Questions Regarding Payment
Why can't I pay by invoice?
In this case, you were unfortunately rejected by the payment provider, which can have various reasons, and unfortunately, we have no influence on this. Please choose a different payment method.
Can I pay with a voucher?
Payment with a voucher is possible on-site, but unfortunately not in the online shop.
Shipping Questions
Can I specify a different delivery address?
No problem! It is possible to specify a different delivery address for your order. During the ordering process, your billing address will be entered first, after which you can specify delivery to a different address.
My delivery is incomplete, what can I do?
Some products consist of several boxes. These may be delivered 1-2 days apart. Please check the tracking link, where you can follow the delivery. If something is still not right, please contact us.
How much is shipping?
You can find all information about shipping costs here.
Questions about your complaint
A carton was delivered damaged, what should I do?
Please unpack the goods and check them for completeness and damage. If parts are missing or damaged, please inform us immediately with a picture via email.
An item is defective, how should we proceed?
Please contact us directly by phone or email. We will then get in touch with you to discuss the next steps.
